Long-term client relationships for efficiency and quality

Our clients make high demands for financial efficiency, high quality and development in the services we at Sodexo supply.

New, limited-period contracts often lead to long-term working relationships that benefit both the client and the outsourcing partner. Experience teaches us that long-term collaboration, respect for each other’s roles, openness and a good interface lay the foundations for great service solutions.

The results of services are often measured in relation to expectations that are constantly changing. This means that taking the long-term view requires regular updates of the client’s expectations.

We have a stated aim of retaining as close to 100% of our clients as possible in the long term. Yes, this is challenging. Yes, this is difficult. But no, it is not impossible. To succeed in this aim, we work systematically with a 9-point programme that comprises factors such as:

• A clear profile/expectations for new client objects and terms and conditions of new contracts
• A start-up meeting to clarify expectations
• Annual meetings to update results, quality, expectations, etc.
• Regular risk analyses of ongoing contracts
• A concept designed to ensure a good interface between the client and Sodexho

 “For Sodexo, client development is not an activity. It is consistently ongoing work – every day.”

Anders Lannefors
Client Development Manager
+46 8 5788 5829